Wednesday, November 16, 2005

Commoditization is on the rise

We just released a study of IT Outsourcing customers and found that only 11% of these customers see their current, primary IT Outsourcing vendor as highly differentiated or unique. This is an astounding figure given the investments these companies are making in people and systems. Most executives are misguided as to how to combat their rising commoditization. They could benefit from a reading The Paradox of Excellence, our new book on the topic.

People who want to read the entire press release can find it at IT Outsourcing Press Release


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